I am a Bell customer. I am not surprised by this story:
A couple from Merritt, B.C. has been battling Bell Canada for months over enormous bills – which they call outrageous and unwarranted – for thousands of dollars in unexplained data charges on their smart phone. “They basically made us scared of our phone,” said Daniel Methot.”We just stopped using it. We shut it off,” added his wife, Kate.
However, Daniel said, he has already ruled out that possibility because the charges continue even when the phone is shut off. He said he’s spent countless hours talking with numerous Bell representatives trying to diagnose the problem. Each time, he said, he had to tell the whole story from the beginning.
I know this is quite off our usual beat but when I even think about needing to call Bell for any reason at all I want to shoot myself, so given that circumstance, I am morally obligated to post this information. And another link to this.
Deborah adds: I’m going to go out get my very first ever Canadian cell phone today. It’s been hard convincing myself it’s a good idea since it is so incredibly more expensive than in the USA . . . voicemail and caller ID aren’t automatically included with every plan?? And . . . long distance and roaming? They practically don’t exist for cell phones in the US. So now I know what company NOT to choose (and my husband already vetoed Rogers)! Canada needs a revolution. A cell phone revolution!
Jennifer adds: I think it’s an epidemic. I had problems with Rogers as well, so switched to Virgin. My first bill with Virgin said my smart phone was “online” more hours than are in the day! Their excuse? My phone was “looking for updates” because I hadn’t updated it correctly. The problem is fixed now, but I still ended up paying an extra $40 in fees that I didn’t cause. I basically took out the battery and threw the phone in a box until the problem was fixed. It made me want to claw my eyes out! Not to mention that I’ll never get back the hours spent on the phone with their reps. Awful… I think I’m getting post traumatic stress just thinking about it.